Diploma in Implementing Customer Care Complaint Resolution

Step into the dynamic world of customer care complaint resolution and unlock a pathway to success with our comprehensive diploma course. In an ever-evolving market, businesses are in constant need of skilled professionals adept at handling customer complaints with finesse. According to recent statistics, the UK customer service sector is booming, with a significant demand for trained individuals. Our course provides a deep dive into various modules, including complaints handling, customer relationship management, patient customer service, and retail customer service, equipping you with the essential skills to thrive in this industry.

With a focus on effective communication, problem-solving, and building rapport, you'll emerge as a sought-after asset in the job market. Whether you're looking to kickstart your career or enhance your existing skill set, our diploma offers a strategic pathway to success in customer care complaint resolution.

Enroll now and embark on a fulfilling journey towards professional growth and lucrative opportunities.

Key Features:

• CPD Certified
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals in the field
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

• Training Express Brochure - download

Course Curriculum:

Complaints Handling for Customer Care

• Module 01: Complaints & Customer Value
• Module 02: Building Rapport & Trust
• Module 03: Effective Communication
• Module 04: Handling Various Customer Types
• Module 05: Customer-Centric Complaint Resolution
• Module 06: Proactive Complaint Prevention and Service Recovery
• Module 07: Advanced Technology and Tools in Customer Care

Customer Service Advisor

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: CRM Databases
• Module 05: Deepening Customer Relationship
• Module 06: Handling Customer Complaints
• Module 07: Introduction to Customer Service
• Module 08: What’s Different about Good Customer Service?
• Module 09: Customer Service Communication Strategies
• Module 10: Building Rapport Over the Phone
• Module 11: Active Listening and Managing Tough Callers
• Module 12: Problem Solving over the Phone
• Module 13: Time Management
• Module 14: Record Keeping and Filing Systems

Patient Customer Service

• Module 01: Introduction to Patient Customer Service
• Module 02: Effective Patient Customer Service Training
• Module 03: Areas of Patient Customer Service
• Module 04: Customer Service Operative Skills
• Module 05: Organising Schedules
• Module 06: Medical Jargon and Terminology
• Module 07: Effective Filing Systems in Medical Offices
• Module 08: Patient Customer Service Soft Skills
• Module 09: What Customer Service Is to Different Medical Professionals
• Module 10: Providing Customer Service and Support to Colleagues
• Module 11: Handling Difficult Customers

Customer Service Training

• Module 01: Introduction to Customer Service
• Assessment Module 01
• Module 02: Characteristics of Good Customer Service
• Assessment Module 02
• Module 03: Customer Relationship Management
• Assessment Module 03
• Module 04: Communicate with Customers
• Assessment Module 04
• Module 05: Handling Customer Complaints
• Assessment Module 05
• Module 06: Problem Solving Over Phone
• Assessment Module 06
• Module 07: Improving Customer Service
• Assessment Module 07

Retail Customer Service - Level 3

• Module 01: Who We Are and What We Do
• Module 02: The Sales Process and Dealing with Customers at the Checkout
• Module 03: Importance of Consumer Behaviour
• Module 04: Taking Trends and Targeting Customers Effectively
• Module 05: The Importance of Communicating with Customers
• Module 06: Identifying and Addressing Customer Needs
• Module 07: Generating Return Business
• Module 08: In-Person Customer Service
• Module 09: Giving Customer Service over the Phone
• Module 10: Providing Electronic Customer Service
• Module 11: Recovering Difficult Customers
• Module 12: Understanding When to Escalate

Learning Outcomes:

• Master complaints handling for diverse customer needs.
• Cultivate trust and rapport for effective communication.
• Employ proactive strategies for complaint prevention and resolution.
• Utilize advanced technology tools for enhanced customer care.
• Demonstrate expertise in patient customer service within medical settings.
• Implement retail customer service techniques for generating return business.

Accreditation

All of our courses are fully accredited, including this Diploma in Implementing Customer Care Complaint ResolutionCourse, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Implementing Customer Care Complaint Resolution.

Certification

Once you’ve successfully completed your Diploma in Implementing Customer Care Complaint Resolution Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Diploma in Implementing Customer Care Complaint Resolution Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

• Aspiring customer service professionals seeking specialised training.
• Individuals aiming to enhance their communication and problem-solving skills.
• Medical office staff desiring to excel in patient customer service.
• Retail employees looking to advance their career in customer service.
• Anyone interested in a lucrative career in complaint resolution.

Learners do not require any prior qualifications to enrol on this Course. You just need to have an interest in this Course.

• Customer Service Representative - £18K to 24K/year.
• Retail Sales Associate - £16K to 20K/year.
• Medical Receptionist - £18K to 22K/year.
• Customer Care Advisor - £18K to 24K/year.
• Customer Service Manager - £24K to 30K/year.

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included